Privacy Policy

Last updated: October 13, 2026

This Privacy Policy explains how BELLORIN, operated by MATHEUS HOLDINGS LLC, collects, uses, discloses, and protects personal information when you visit bellorinofficial.com, place an order, contact customer support, or otherwise interact with our services.

1. Business Information and Data Controller

Brand Name: BELLORIN
Legal Business Name: MATHEUS HOLDINGS LLC
Registered Address: 5300 NW 85TH AVE APT 1003, DORAL, FL 33166, United States
EIN: 33-4340004
Email: support@bellorinofficial.com
Telephone: +1 469 246 6072

For purposes of applicable data protection laws, MATHEUS HOLDINGS LLC determines the purposes and means of processing personal information collected through the store, subject to the role of Shopify and other service providers acting independently or on our behalf.

2. Personal Information We Collect

Depending on how you interact with the store, we may collect:

• Contact information: name, email address, telephone number, billing address, and shipping address.

• Order information: products purchased, order number, transaction amount, order history, delivery details, and refund requests.

• Payment-related information: payment status, transaction identifiers, payment method details made available to us by our payment providers, and information necessary to process a transaction. Full payment card details may be processed directly by payment providers and may not be accessible to us.

• Customer service information: messages, photographs submitted in support of a claim, and information provided in communications with us.

• Device and usage information: IP address, browser type, device identifiers, operating system, pages visited, referring URLs, and interactions with the store.

• Marketing information: communication preferences, email engagement, and interactions with marketing messages, where applicable.

• Cookie and advertising information: cookie identifiers, pixel events, campaign interactions, and information used for analytics or advertising measurement, subject to your consent where required.

3. How We Use Personal Information

We may use personal information to:

1. Process and fulfill orders.

2. Coordinate shipment with third-party suppliers and logistics providers.

3. Send order confirmations, shipping updates, and service communications.

4. Process refunds and investigate delivery or product complaints.

5. Respond to customer inquiries.

6. Operate, maintain, secure, and improve the store.

7. Measure website performance and understand customer interactions.

8. Send marketing communications where permitted by law and consistent with your preferences.

9. Detect fraud, abuse, security incidents, and unauthorized transactions.

10. Comply with legal, accounting, tax, and regulatory obligations.

11. Establish, exercise, or defend legal claims.

We do not use personal information for purposes incompatible with the purposes described in this policy without providing additional information or obtaining consent when required.

4. Legal Bases for Processing Under the GDPR

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:

• Contract: processing necessary to accept, administer, and fulfill your order or provide services you request.

• Legal obligation: processing necessary to comply with applicable legal, tax, accounting, or consumer protection requirements.

• Legitimate interests: processing necessary for legitimate interests such as store security, fraud prevention, customer service, and service improvement, provided those interests are not overridden by your rights and freedoms.

• Consent: processing based on your consent, including certain non-essential cookies, advertising technologies, and marketing communications where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. How We Share Personal Information

We may disclose personal information to the following categories of recipients, to the extent necessary for the purposes described in this policy:

• Shopify and store service providers: to host and operate the online store, manage orders, and support store functionality.

• Payment providers: to authorize, process, secure, and reconcile transactions.

• Suppliers and fulfillment partners: to prepare and ship products directly from China and coordinate delivery.

• Shipping and tracking providers: to deliver orders and provide shipment status.

• Customer service and email marketing providers: including Klaviyo, to manage support communications and marketing preferences.

• Analytics and advertising providers: including Google Analytics 4, Meta Pixel, and TikTok Pixel, subject to applicable consent and opt-out requirements.

• Professional advisers: such as accountants, lawyers, and auditors where reasonably necessary.

• Government authorities and legal recipients: where disclosure is required by law or necessary to protect legal rights, safety, or security.

• Business transaction participants: in connection with a merger, financing, restructuring, acquisition, or sale of assets, subject to appropriate safeguards.

We do not represent that every provider receives every category of information. The information shared depends on the service used, your interactions with the store, and your privacy choices.

6. International Data Transfers

MATHEUS HOLDINGS LLC is based in the United States, and products are shipped directly from China. Some service providers may process personal information in the United States or other countries.

Where the GDPR or UK GDPR applies, international transfers of personal data will be subject to an applicable transfer mechanism or safeguard where required by law, such as an adequacy decision, standard contractual clauses, or another lawful mechanism.

You may contact support@bellorinofficial.com to request further information about applicable transfer safeguards, subject to legal restrictions.

7. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate the store, understand usage, measure advertising performance, and support marketing activities.

Shopify and Essential Technologies

Shopify and related technologies may use cookies necessary for functions such as shopping cart operation, checkout, security, fraud prevention, and remembering certain store preferences. These technologies are used to provide the services you request and maintain store functionality.

Google Analytics 4

Google Analytics 4 helps us understand how visitors use the store, including page views, navigation, engagement, and general performance trends. This information helps us assess and improve the store.

You can limit Google Analytics tracking through our cookie preference controls where available, your browser settings, and Google's available privacy controls. Where consent is required, analytics cookies or tags will not be activated before the required consent is obtained.

Meta Pixel

Meta Pixel helps measure advertising effectiveness and understand actions taken after interactions with advertisements, such as viewing products or completing purchases. Depending on your consent and settings, it may support advertising attribution and audience measurement.

You can refuse or withdraw consent through our cookie preference controls where available, browser controls, and Meta's advertising preferences. Where required by law, the pixel will not be activated before the necessary consent is obtained.

TikTok Pixel

TikTok Pixel helps measure advertising performance and interactions with the store following TikTok advertising campaigns. Depending on your settings and consent, it may support conversion measurement and advertising optimization.

You can refuse or withdraw consent through our cookie preference controls where available, browser settings, and TikTok's advertising preferences. Where required by law, the pixel will not be activated before the necessary consent is obtained.

Klaviyo

Klaviyo supports email marketing, customer communication, and the measurement of certain email interactions, such as message opens or link clicks. Depending on the configuration and your consent, related technologies may help us understand engagement with marketing communications.

You can unsubscribe from marketing emails through the unsubscribe link in the message or contact support@bellorinofficial.com. Where required, non-essential tracking technologies will be subject to consent.

How to Refuse or Manage Cookies

Where required by applicable law, non-essential analytics and advertising technologies will be activated only after you provide consent. You can refuse non-essential cookies through the store's cookie preference controls where available.

You can also:

• Adjust cookie settings through your browser.

• Delete cookies already stored on your device.

• Block third-party cookies or tracking technologies through browser controls.

• Use available privacy or advertising controls provided by Google, Meta, and TikTok.

• Withdraw consent through the store's cookie preference controls where available.

Blocking certain cookies may affect some store functions. Browser-level controls alone may not communicate every legally recognized opt-out preference, so use the store's available privacy controls where possible.

8. Email Marketing

Where permitted by law, we may send promotional emails about products, offers, or store updates. You can unsubscribe at any time using the link provided in the email or by contacting support@bellorinofficial.com.

Unsubscribing from marketing emails does not prevent us from sending necessary transactional or service messages, such as order confirmations, shipping notifications, refund updates, or responses to support requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, dispute resolution, fraud prevention, accounting, tax obligations, and legal compliance.

Retention periods depend on the nature of the information, the purpose of processing, and applicable legal requirements. When information is no longer required, we will delete it, anonymize it, or otherwise handle it in accordance with applicable law.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps appropriate to the nature of the information and the risks involved.

11. Your Privacy Rights Under the GDPR

Where the GDPR applies, you may have the right to:

• Request access to your personal data.

• Request correction of inaccurate or incomplete data.

• Request erasure of personal data in circumstances provided by law.

• Request restriction of processing.

• Object to processing based on legitimate interests.

• Object to direct marketing.

• Receive certain personal data in a structured, commonly used, machine-readable format and request its transmission to another controller where the legal requirements are met.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with a competent data protection supervisory authority.

These rights are subject to legal conditions and exceptions. To exercise a right, contact support@bellorinofficial.com. We may request information reasonably necessary to verify your identity and protect your information.

12. California Privacy Rights Under the CCPA and CPRA

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business, you may have the following rights, subject to statutory conditions and exceptions:

• The right to know the categories and specific pieces of personal information collected about you, the sources of that information, the purposes for collection, and the categories of recipients to whom information is disclosed.

• The right to request deletion of personal information, subject to applicable exceptions.

• The right to request correction of inaccurate personal information.

• The right to opt out of the sale or sharing of personal information, as those terms are defined under California law.

• The right to limit certain uses and disclosures of sensitive personal information where applicable.

• The right not to receive discriminatory treatment for exercising privacy rights.

• The right to use an authorized agent to submit a request, subject to verification requirements.

We do not knowingly collect or sell personal information of consumers under 16 years of age.

Some advertising and analytics disclosures may qualify as sharing for cross-context behavioral advertising under California law, depending on the technology configuration and circumstances. Where required, we will provide an applicable opt-out mechanism. You may also contact support@bellorinofficial.com to submit a privacy request.

We will verify requests as required by law and respond within the applicable statutory period. We will not discriminate against you for exercising a privacy right.

13. UK GDPR Rights

Where the UK GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent, subject to applicable conditions and exceptions.

You may also complain to the UK Information Commissioner's Office if you believe your personal data has been processed unlawfully. Contact support@bellorinofficial.com to exercise your rights or request further information.

Where UK law requires a representative in the United Kingdom or other specific compliance arrangements, those requirements apply according to their legal scope and exceptions.

14. Children's Privacy

The store is not intended to solicit personal information from children in violation of applicable law. If you believe a child has provided personal information unlawfully, contact support@bellorinofficial.com so we can review the matter and take appropriate steps.

15. Third-Party Websites

Our store may contain links to third-party websites or services. We do not control the privacy practices of independent third parties. Their privacy policies and terms govern their services.

16. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, services, or legal obligations. The updated version will be published on the store with its revised effective date. Where required by law, we will provide additional notice or obtain consent.

17. Contact Us

For privacy questions or requests, contact:

BELLORIN
MATHEUS HOLDINGS LLC
5300 NW 85TH AVE APT 1003
DORAL, FL 33166, United States
Email: support@bellorinofficial.com
Telephone: +1 469 246 6072